{"id":143,"date":"2026-06-29T21:20:10","date_gmt":"2026-06-29T19:20:10","guid":{"rendered":"https:\/\/deskaudio.eu\/?page_id=143"},"modified":"2026-10-15T15:57:49","modified_gmt":"2026-10-15T13:57:49","slug":"reklamacie","status":"publish","type":"page","link":"https:\/\/deskaudio.eu\/sk\/reklamacie\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00fd poriadok vysvet\u013euje, za ak\u00e9 vady tovaru zodpoved\u00e1me, ako ich reklamova\u0165 a ako reklam\u00e1ciu vybav\u00edme. Je s\u00fa\u010das\u0165ou <a href=\"https:\/\/deskaudio.eu\/sk\/obchodne-podmienky\/\">V\u0161eobecn\u00fdch obchodn\u00fdch podmienok<\/a>. Ak chcete tovar bez vady vr\u00e1ti\u0165 bez udania d\u00f4vodu, pozrite si str\u00e1nku <a href=\"https:\/\/deskaudio.eu\/sk\/vratenie-tovaru\/\">Vr\u00e1tenie tovaru<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pred\u00e1vaj\u00faci: <strong>eMall s.r.o.<\/strong>, Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, I\u010cO 55 324 967, e-mail <a href=\"mailto:info@deskaudio.eu\">info@deskaudio.eu<\/a>, telef\u00f3n +421 951 013 008.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Za \u010do zodpoved\u00e1me<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1.1. Zodpoved\u00e1me za to, \u017ee tovar pri prevzat\u00ed zodpoved\u00e1 zmluve: m\u00e1 vlastnosti uveden\u00e9 v popise, je vhodn\u00fd na be\u017en\u00e9 pou\u017eitie, je kompletn\u00fd, s pr\u00edslu\u0161enstvom a n\u00e1vodom, a sp\u013a\u0148a po\u017eiadavky pr\u00e1vnych predpisov.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.2. Ak ste spotrebite\u013e, zodpoved\u00e1me za vady, ktor\u00e9 m\u00e1 tovar pri prevzat\u00ed a ktor\u00e9 sa prejavia <strong>do 24 mesiacov<\/strong> od prevzatia. Ak sa vada prejav\u00ed v tejto lehote, predpoklad\u00e1 sa, \u017ee existovala u\u017e pri prevzat\u00ed, k\u00fdm nepreuk\u00e1\u017eeme opak.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.3. Za vadu nepova\u017eujeme:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>be\u017en\u00e9 opotrebenie tovaru sp\u00f4soben\u00e9 jeho pou\u017e\u00edvan\u00edm,<\/li>\n\n\n<li>po\u0161kodenie, ktor\u00e9 vzniklo po prevzat\u00ed \u2013 napr\u00edklad p\u00e1dom, vlhkos\u0165ou, prep\u00e4t\u00edm alebo neodbornou opravou,<\/li>\n\n\n<li>n\u00e1sledky pou\u017e\u00edvania v rozpore s n\u00e1vodom, napr\u00edklad zapojenie k nevhodn\u00e9mu zdroju nap\u00e4tia alebo k reproduktorom s nevhodnou impedanciou, ak na to n\u00e1vod upozor\u0148uje,<\/li>\n\n\n<li>vadu, pre ktor\u00fa sme s vami dohodli ni\u017e\u0161iu cenu.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Ako reklamova\u0165<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">2.1. Vadu n\u00e1m ozn\u00e1mte <strong>bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 2 mesiacov od jej zistenia<\/strong> a v r\u00e1mci 24-mesa\u010dnej lehoty. Nap\u00ed\u0161te na <a href=\"mailto:info@deskaudio.eu\">info@deskaudio.eu<\/a> a uve\u010fte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010d\u00edslo objedn\u00e1vky alebo fakt\u00fary,<\/li>\n\n\n<li>popis vady a kedy sa prejavila \u2013 pom\u00f4\u017ee fotografia alebo kr\u00e1tke video,<\/li>\n\n\n<li>\u010di \u017eiadate opravu, alebo v\u00fdmenu tovaru.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">2.2. \u010casto vieme probl\u00e9m vyrie\u0161i\u0165 na dia\u013eku, napr\u00edklad spr\u00e1vnym nastaven\u00edm alebo zapojen\u00edm. Ak to nepom\u00f4\u017ee, po\u0161leme v\u00e1m pokyny na odoslanie tovaru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.3. Tovar po\u0161lite starostlivo zabalen\u00fd, ide\u00e1lne s pr\u00edslu\u0161enstvom, na adresu: <strong>eMall s.r.o., Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob<\/strong>. Z\u00e1sielky na dobierku nepreber\u00e1me \u2013 \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady na odoslanie opr\u00e1vnene reklamovan\u00e9ho tovaru v\u00e1m uhrad\u00edme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.4. Reklam\u00e1ciu v\u00e1m <strong>bezodkladne potvrd\u00edme e-mailom<\/strong>. V potvrden\u00ed uvedieme lehotu na jej vybavenie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Lehota na vybavenie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">3.1. Reklam\u00e1ciu vybav\u00edme bez zbyto\u010dn\u00e9ho odkladu, <strong>najnesk\u00f4r do 30 dn\u00ed<\/strong> od jej uplatnenia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2. Dlh\u0161iu lehotu m\u00f4\u017eeme ur\u010di\u0165 len v\u00fdnimo\u010dne, z objekt\u00edvnych d\u00f4vodov, ktor\u00e9 nem\u00f4\u017eeme ovplyvni\u0165 (napr\u00edklad nedostupnos\u0165 n\u00e1hradn\u00e9ho dielu). O pred\u013a\u017een\u00ed a jeho d\u00f4vodoch v\u00e1s vopred p\u00edsomne informujeme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3. O vybaven\u00ed reklam\u00e1cie v\u00e1m po\u0161leme p\u00edsomn\u00fd doklad e-mailom. Ak reklam\u00e1ciu zamietneme, uvedieme d\u00f4vody.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Va\u0161e pr\u00e1va<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">4.1. <strong>Oprava alebo v\u00fdmena.<\/strong> Pri vade si m\u00f4\u017eete vybra\u0165, \u010di po\u017eadujete opravu, alebo v\u00fdmenu tovaru. Opravu alebo v\u00fdmenu vykon\u00e1me bezplatne a v primeranej lehote. Zvolen\u00fd sp\u00f4sob m\u00f4\u017eeme odmietnu\u0165, len ak je nemo\u017en\u00fd alebo by si vy\u017eadoval neprimeran\u00e9 n\u00e1klady \u2013 vtedy v\u00e1m pon\u00fakneme druh\u00fd sp\u00f4sob alebo rie\u0161enie pod\u013ea bodu 4.2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2. <strong>Z\u013eava alebo odst\u00fapenie od zmluvy.<\/strong> Primeran\u00fa z\u013eavu z ceny alebo odst\u00fapenie od zmluvy m\u00f4\u017eete po\u017eadova\u0165, ak:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>sme tovar neopravili ani nevymenili, alebo sme opravu \u010di v\u00fdmenu odmietli,<\/li>\n\n\n<li>sa rovnak\u00e1 vada prejavila aj po oprave alebo v\u00fdmene,<\/li>\n\n\n<li>je vada tak\u00e1 z\u00e1va\u017en\u00e1, \u017ee tovar nem\u00f4\u017eete riadne pou\u017e\u00edva\u0165,<\/li>\n\n\n<li>sme vyhl\u00e1sili alebo je zrejm\u00e9, \u017ee vadu neodstr\u00e1nime v primeranej lehote alebo bez zna\u010dn\u00fdch \u0165a\u017ekost\u00ed pre v\u00e1s.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">4.3. Od zmluvy nem\u00f4\u017eete odst\u00fapi\u0165, ak je vada nepatrn\u00e1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.4. Ak od zmluvy odst\u00fapite, tovar n\u00e1m vr\u00e1tite na na\u0161e n\u00e1klady a k\u00fapnu cenu v\u00e1m vr\u00e1time <strong>do 14 dn\u00ed<\/strong> rovnak\u00fdm sp\u00f4sobom, ak\u00fdm ste platili, ak sa nedohodneme inak. Za be\u017en\u00e9 pou\u017e\u00edvanie tovaru pred zisten\u00edm vady od v\u00e1s nepo\u017eadujeme n\u00e1hradu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.5. K\u00fdm nespln\u00edme povinnosti z reklam\u00e1cie, m\u00f4\u017eete odmietnu\u0165 zaplati\u0165 zvy\u0161ok k\u00fapnej ceny, ak ste ju e\u0161te nezaplatili cel\u00fa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Sp\u00f4soby vybavenia reklam\u00e1cie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklam\u00e1ciu vybav\u00edme jedn\u00fdm z t\u00fdchto sp\u00f4sobov:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>odovzdan\u00edm opraven\u00e9ho tovaru,<\/li>\n\n\n<li>v\u00fdmenou tovaru,<\/li>\n\n\n<li>poskytnut\u00edm primeranej z\u013eavy z ceny,<\/li>\n\n\n<li>vr\u00e1ten\u00edm k\u00fapnej ceny po odst\u00fapen\u00ed od zmluvy,<\/li>\n\n\n<li>od\u00f4vodnen\u00fdm zamietnut\u00edm reklam\u00e1cie.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Ak nes\u00fahlas\u00edte so zamietnut\u00edm<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">6.1. Ak reklam\u00e1ciu zamietneme a vy n\u00e1sledne preuk\u00e1\u017eete na\u0161u zodpovednos\u0165 za vadu odborn\u00fdm posudkom alebo stanoviskom akreditovanej, autorizovanej alebo notifikovanej osoby alebo znalca, m\u00f4\u017eete vadu reklamova\u0165 znova. Op\u00e4tovn\u00fa reklam\u00e1ciu u\u017e nem\u00f4\u017eeme zamietnu\u0165.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2. \u00da\u010delne vynalo\u017een\u00e9 n\u00e1klady na tak\u00fdto posudok v\u00e1m uhrad\u00edme. N\u00e1hradu si uplatnite do 2 mesiacov od vybavenia op\u00e4tovnej reklam\u00e1cie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Kupuj\u00faci podnikate\u013e<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ak nakupujete ako podnikate\u013e, vady ozn\u00e1mte bez zbyto\u010dn\u00e9ho odkladu po tom, \u010do ste ich zistili alebo pri dostato\u010dnej starostlivosti mohli zisti\u0165. Va\u0161e pr\u00e1va z v\u00e1d sa riadia Obchodn\u00fdm z\u00e1konn\u00edkom, ustanovenia o spotrebite\u013eoch sa na v\u00e1s nevz\u0165ahuj\u00fa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Alternat\u00edvne rie\u0161enie sporov a dozor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">8.1. Ak nie ste spokojn\u00ed s vybaven\u00edm reklam\u00e1cie, nap\u00ed\u0161te n\u00e1m na info@deskaudio.eu a po\u017eiadajte o n\u00e1pravu. Ak \u017eiados\u0165 zamietneme alebo na \u0148u neodpovieme do 30 dn\u00ed, m\u00f4\u017eete poda\u0165 n\u00e1vrh na alternat\u00edvne rie\u0161enie sporu pod\u013ea z\u00e1kona \u010d. 391\/2015 Z. z. na <strong>Slovensk\u00fa obchodn\u00fa in\u0161pekciu<\/strong> (<a href=\"https:\/\/www.soi.sk\" target=\"_blank\" rel=\"noopener\">www.soi.sk<\/a>) alebo in\u00fd subjekt zo zoznamu subjektov alternat\u00edvneho rie\u0161enia sporov.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2. Dozor nad dodr\u017eiavan\u00edm povinnost\u00ed pred\u00e1vaj\u00faceho vykon\u00e1va Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia, In\u0161pektor\u00e1t SOI pre Trnavsk\u00fd kraj, Pek\u00e1rska 23, 917 01 Trnava.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.3. Pri cezhrani\u010dnom spore v\u00e1m bezplatne pom\u00f4\u017ee aj <a href=\"https:\/\/www.europskyspotrebitel.sk\" target=\"_blank\" rel=\"noopener\">Eur\u00f3pske spotrebite\u013esk\u00e9 centrum<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00fd poriadok je \u00fa\u010dinn\u00fd od 15. 10. 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento reklama\u010dn\u00fd poriadok vysvet\u013euje, za ak\u00e9 vady tovaru zodpoved\u00e1me, ako ich reklamova\u0165 a ako reklam\u00e1ciu vybav\u00edme. Je s\u00fa\u010das\u0165ou V\u0161eobecn\u00fdch obchodn\u00fdch podmienok. Ak chcete tovar bez vady vr\u00e1ti\u0165 bez udania d\u00f4vodu, pozrite si str\u00e1nku Vr\u00e1tenie tovaru. Pred\u00e1vaj\u00faci: eMall s.r.o., Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, I\u010cO 55 324 967, e-mail info@deskaudio.eu, telef\u00f3n +421 951 013 008. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-143","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":6,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143\/revisions"}],"predecessor-version":[{"id":4338,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143\/revisions\/4338"}],"wp:attachment":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/media?parent=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}