{"id":143,"date":"2026-06-29T21:20:10","date_gmt":"2026-06-29T19:20:10","guid":{"rendered":"https:\/\/deskaudio.eu\/?page_id=143"},"modified":"2026-08-02T21:37:16","modified_gmt":"2026-08-02T19:37:16","slug":"reklamacie","status":"publish","type":"page","link":"https:\/\/deskaudio.eu\/sk\/reklamacie\/","title":{"rendered":"Z\u00c1SADY VR\u00c1TENIA PE\u0147AZ\u00cd A REKLAM\u00c1CI\u00cd"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento dokument upravuje podmienky a postup pri vr\u00e1ten\u00ed tovaru (odst\u00fapen\u00ed od zmluvy) a pri uplat\u0148ovan\u00ed reklam\u00e1ci\u00ed (zodpovednos\u0165 za vady) na e-shope <strong>deskaudio.eu<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prev\u00e1dzkovate\u013eom e-shopu a pred\u00e1vaj\u00facim je:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obchodn\u00e9 meno:<\/strong> eMall s.r.o.<\/li>\n\n\n\n<li><strong>S\u00eddlo \/ Adresa:<\/strong> Mu\u0161k\u00e1tov\u00e1 599\/10 925 27 Ve\u013ek\u00fd Grob<\/li>\n\n\n\n<li><strong>I\u010cO:<\/strong> 55 324 967<\/li>\n\n\n\n<li><strong>Z\u00e1pis:<\/strong> Zap\u00edsan\u00e1 v Obchodnom registri vedenom Okresn\u00fdm s\u00fadom \u017dilina, oddiel: Sro, vlo\u017eka \u010d. 81642\/L<\/li>\n\n\n\n<li><strong>E-mail:<\/strong> info@deskaudio.eu<\/li>\n\n\n\n<li><strong>Telef\u00f3nne \u010d\u00edslo:<\/strong> +421 951 013 008<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1. Vr\u00e1tenie tovaru \u2013 Odst\u00fapenie od zmluvy bez uvedenia d\u00f4vodu (do 14 dn\u00ed)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako spotrebite\u013e m\u00e1te pod\u013ea platnej slovenskej legislat\u00edvy (z\u00e1kon \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea) pr\u00e1vo odst\u00fapi\u0165 od k\u00fapnej zmluvy <strong>do 14 kalend\u00e1rnych dn\u00ed<\/strong> od prevzatia tovaru, a to bez udania d\u00f4vodu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.1 Postup pri vr\u00e1ten\u00ed tovaru:<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Ozn\u00e1menie o odst\u00fapen\u00ed:<\/strong> Informujte n\u00e1s o svojom rozhodnut\u00ed vr\u00e1ti\u0165 tovar v lehote 14 dn\u00ed. M\u00f4\u017eete tak urobi\u0165 zaslan\u00edm e-mailu na <strong>info@deskaudio.eu<\/strong> alebo p\u00edsomne na adresu na\u0161ej spolo\u010dnosti. Odpor\u00fa\u010dame prilo\u017ei\u0165 vyplnen\u00fd <em>Formul\u00e1r na odst\u00fapenie od zmluvy<\/em> alebo uvies\u0165 va\u0161e meno, \u010d\u00edslo objedn\u00e1vky, k\u00f3d tovaru a \u010d\u00edslo \u00fa\u010dtu (IBAN) pre vr\u00e1tenie platby.<\/li>\n\n\n\n<li><strong>Zaslanie tovaru sp\u00e4\u0165:<\/strong> Najnesk\u00f4r do 14 dn\u00ed od d\u0148a, kedy ste n\u00e1m ozn\u00e1mili odst\u00fapenie od zmluvy, ste povinn\u00ed zasla\u0165 tovar sp\u00e4\u0165 na na\u0161u adresu (pred odoslan\u00edm bal\u00edka n\u00e1s pros\u00edm kontaktujte na e-maili pre upresnenie najvhodnej\u0161ej adresy na doru\u010denie). Tovar neposielajte na dobierku \u2013 takto zaslan\u00e9 z\u00e1sielky nepreber\u00e1me.<\/li>\n\n\n\n<li><strong>N\u00e1klady na vr\u00e1tenie:<\/strong> Pri odst\u00fapen\u00ed od zmluvy bez udania d\u00f4vodu zn\u00e1\u0161ate n\u00e1klady na vr\u00e1tenie tovaru pred\u00e1vaj\u00facemu Vy (po\u0161tovn\u00e9, kuri\u00e9r).<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">1.2 Stav vr\u00e1ten\u00e9ho tovaru<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tovar by mal by\u0165 vr\u00e1ten\u00fd kompletn\u00fd, nepo\u0161koden\u00fd, vr\u00e1tane v\u0161etk\u00e9ho pr\u00edslu\u0161enstva (k\u00e1ble, adapt\u00e9ry, manu\u00e1ly) a pokia\u013e mo\u017eno v origin\u00e1lnom obale. Ako spotrebite\u013e zodpoved\u00e1te za zn\u00ed\u017eenie hodnoty tovaru, ktor\u00e9 vzniklo v d\u00f4sledku tak\u00e9ho zaobch\u00e1dzania s tovarom, ktor\u00e9 je nad r\u00e1mec zaobch\u00e1dzania potrebn\u00e9ho na zistenie vlastnost\u00ed a funk\u010dnosti tovaru (napr. ak audio technika nesie vidite\u013en\u00e9 zn\u00e1mky opotrebovania, \u0161krabancov alebo ch\u00fdba pr\u00edslu\u0161enstvo).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.3 Vr\u00e1tenie pe\u0148az\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Po doru\u010den\u00ed vr\u00e1ten\u00e9ho tovaru a jeho kontrole v\u00e1m najnesk\u00f4r do 14 dn\u00ed vr\u00e1time v\u0161etky platby, ktor\u00e9 sme od v\u00e1s prijali na z\u00e1klade zmluvy (k\u00fapnu cenu vr\u00e1tane n\u00e1kladov na doru\u010denie tovaru k v\u00e1m vo v\u00fd\u0161ke najlacnej\u0161ieho be\u017en\u00e9ho sp\u00f4sobu dopravy, ktor\u00fd pon\u00fakame). Peniaze v\u00e1m vr\u00e1time rovnak\u00fdm sp\u00f4sobom, ak\u00fdm ste za objedn\u00e1vku zaplatili, pr\u00edpadne prevodom na vami uveden\u00fd IBAN, ak s t\u00fdm s\u00fahlas\u00edte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Reklama\u010dn\u00fd poriadok (Zodpovednos\u0165 za vady)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Na v\u0161etok nov\u00fd tovar zak\u00fapen\u00fd na deskaudio.eu sa vz\u0165ahuje z\u00e1konn\u00e1 z\u00e1ru\u010dn\u00e1 doba <strong>24 mesiacov<\/strong>, ktor\u00e1 za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru kupuj\u00facim. Ak nakupujete ako podnikate\u013e (na I\u010cO), z\u00e1ru\u010dn\u00e1 doba sa riadi Obchodn\u00fdm z\u00e1konn\u00edkom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Na \u010do sa z\u00e1ruka nevz\u0165ahuje?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1ruku nie je mo\u017en\u00e9 uplatni\u0165 na vady vzniknut\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mechanick\u00fdm po\u0161koden\u00edm tovaru zo strany kupuj\u00faceho,<\/li>\n\n\n\n<li>Nespr\u00e1vnym pou\u017e\u00edvan\u00edm, skladovan\u00edm alebo zapojen\u00edm v rozpore s n\u00e1vodom na obsluhu,<\/li>\n\n\n\n<li>Pou\u017e\u00edvan\u00edm tovaru v podmienkach, ktor\u00e9 nezodpovedaj\u00fa svojou vlhkos\u0165ou, teplotou \u010di chemick\u00fdmi vplyvmi prirodzen\u00e9mu prostrediu pre audio techniku,<\/li>\n\n\n\n<li>Be\u017en\u00fdm opotrebovan\u00edm veci,<\/li>\n\n\n\n<li>Neodborn\u00fdm z\u00e1sahom do zariadenia.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Postup pri uplatnen\u00ed reklam\u00e1cie:<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Nahl\u00e1senie reklam\u00e1cie:<\/strong> Pred odoslan\u00edm tovaru n\u00e1s vopred kontaktujte e-mailom na <strong>info@deskaudio.eu<\/strong> a pop\u00ed\u0161te n\u00e1m z\u00e1vadu. \u010casto vieme technick\u00e9 nejasnosti alebo nastavenia zariadenia vyrie\u0161i\u0165 na dia\u013eku.<\/li>\n\n\n\n<li><strong>Odoslanie tovaru:<\/strong> Pokia\u013e je nutn\u00e9 tovar reklamova\u0165, bezpe\u010dne ho zaba\u013ete, aby nedo\u0161lo k jeho po\u0161kodeniu po\u010das prepravy. Do bal\u00edka prilo\u017ete k\u00f3piu fakt\u00fary (dokladu o k\u00fape) a sprievodn\u00fd list s podrobn\u00fdm popisom vady a va\u0161imi kontaktn\u00fdmi \u00fadajmi. Z\u00e1sielku za\u0161lite na adresu, ktor\u00fa v\u00e1m potvrd\u00edme v e-maile (neposielajte na dobierku).<\/li>\n\n\n\n<li><strong>Vybavenie reklam\u00e1cie:<\/strong> Po prijat\u00ed tovaru v\u00e1m za\u0161leme potvrdenie o uplatnen\u00ed reklam\u00e1cie. Reklam\u00e1ciu vybav\u00edme v najkrat\u0161om mo\u017enom \u010dase, najnesk\u00f4r v\u0161ak <strong>do 30 dn\u00ed<\/strong> od d\u0148a jej uplatnenia.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Sp\u00f4soby vybavenia reklam\u00e1cie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V z\u00e1vislosti od povahy vady (odstr\u00e1nite\u013en\u00e1 \/ neodstr\u00e1nite\u013en\u00e1) m\u00e1 spotrebite\u013e pr\u00e1vo na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bezplatn\u00e9, v\u010dasn\u00e9 a riadne odstr\u00e1nenie vady (oprava zariadenia),<\/li>\n\n\n\n<li>V\u00fdmenu vadn\u00e9ho tovaru alebo vadnej s\u00fa\u010diastky za nov\u00fa,<\/li>\n\n\n\n<li>Primeran\u00fa z\u013eavu z k\u00fapnej ceny,<\/li>\n\n\n\n<li>Odst\u00fapenie od zmluvy a vr\u00e1tenie plnej k\u00fapnej ceny (ak ide o neodstr\u00e1nite\u013en\u00fa vadu, ktor\u00e1 br\u00e1ni riadnemu u\u017e\u00edvaniu).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Alternat\u00edvne rie\u0161enie sporov (ARS)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokia\u013e nie ste spokojn\u00ed so sp\u00f4sobom, ak\u00fdm sme vybavili va\u0161u reklam\u00e1ciu, alebo sa domnievate, \u017ee sme poru\u0161ili va\u0161e pr\u00e1va, m\u00e1te pr\u00e1vo obr\u00e1ti\u0165 sa na n\u00e1s so \u017eiados\u0165ou o n\u00e1pravu prostredn\u00edctvom e-mailu na <strong>info@deskaudio.eu<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak na t\u00fato \u017eiados\u0165 odpovieme zamietavo alebo na \u0148u neodpovieme do 30 dn\u00ed, m\u00e1te pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu pod\u013ea z\u00e1kona \u010d. 391\/2015 Z. z. Pr\u00edslu\u0161n\u00fdm subjektom je Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia (SOI) alebo in\u00e1 opr\u00e1vnen\u00e1 pr\u00e1vnick\u00e1 osoba zap\u00edsan\u00e1 v zozname subjektov ARS vedenom Ministerstvom cestovn\u00e9ho ruchu a \u0161portu SR.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spotrebite\u013e m\u00f4\u017ee na podanie n\u00e1vrhu na alternat\u00edvne rie\u0161enie svojho sporu vyu\u017ei\u0165 aj platformu rie\u0161enia sporov online (RSO), ktor\u00e1 je dostupn\u00e1 na internetovej adrese: <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tieto z\u00e1sady nadob\u00fadaj\u00fa \u00fa\u010dinnos\u0165 d\u0148om ich zverejnenia na e-shope.     <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento dokument upravuje podmienky a postup pri vr\u00e1ten\u00ed tovaru (odst\u00fapen\u00ed od zmluvy) a pri uplat\u0148ovan\u00ed reklam\u00e1ci\u00ed (zodpovednos\u0165 za vady) na e-shope deskaudio.eu. Prev\u00e1dzkovate\u013eom e-shopu a pred\u00e1vaj\u00facim je: 1. Vr\u00e1tenie tovaru \u2013 Odst\u00fapenie od zmluvy bez uvedenia d\u00f4vodu (do 14 dn\u00ed) Ako spotrebite\u013e m\u00e1te pod\u013ea platnej slovenskej legislat\u00edvy (z\u00e1kon \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-143","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":3,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143\/revisions"}],"predecessor-version":[{"id":2668,"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/pages\/143\/revisions\/2668"}],"wp:attachment":[{"href":"https:\/\/deskaudio.eu\/sk\/wp-json\/wp\/v2\/media?parent=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}