{"id":2400,"date":"2026-06-29T21:20:10","date_gmt":"2026-06-29T19:20:10","guid":{"rendered":"https:\/\/deskaudio.eu\/?page_id=2400"},"modified":"2026-10-15T15:58:04","modified_gmt":"2026-10-15T13:58:04","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/deskaudio.eu\/cs\/reklamace\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d vysv\u011btluje, za jak\u00e9 vady zbo\u017e\u00ed odpov\u00edd\u00e1me, jak je reklamovat a jak reklamaci vy\u0159\u00edd\u00edme. Je sou\u010d\u00e1st\u00ed <a href=\"https:\/\/deskaudio.eu\/cs\/obchodni-podminky\/\">V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek<\/a>. Pokud chcete zbo\u017e\u00ed bez vady vr\u00e1tit bez ud\u00e1n\u00ed d\u016fvodu, pod\u00edvejte se na str\u00e1nku <a href=\"https:\/\/deskaudio.eu\/cs\/vraceni-zbozi\/\">Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed: <strong>eMall s.r.o.<\/strong>, Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, Slovensko, I\u010cO 55 324 967, e-mail <a href=\"mailto:info@deskaudio.eu\">info@deskaudio.eu<\/a>, telefon +421 951 013 008.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Za co odpov\u00edd\u00e1me<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1.1. Odpov\u00edd\u00e1me za to, \u017ee zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed odpov\u00edd\u00e1 smlouv\u011b: m\u00e1 vlastnosti uveden\u00e9 v popisu, je vhodn\u00e9 k obvykl\u00e9mu pou\u017eit\u00ed, je kompletn\u00ed, s p\u0159\u00edslu\u0161enstv\u00edm a n\u00e1vodem, a spl\u0148uje po\u017eadavky pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.2. Pokud jste spot\u0159ebitel, odpov\u00edd\u00e1me za vady, kter\u00e9 m\u00e1 zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed a kter\u00e9 se projev\u00ed <strong>do 24 m\u011bs\u00edc\u016f<\/strong> od p\u0159evzet\u00ed. Pokud se vada projev\u00ed v t\u00e9to lh\u016ft\u011b, m\u00e1 se za to, \u017ee existovala ji\u017e p\u0159i p\u0159evzet\u00ed, dokud neprok\u00e1\u017eeme opak.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.3. Za dobu, po kterou zbo\u017e\u00ed kv\u016fli reklamaci nem\u016f\u017eete u\u017e\u00edvat, lh\u016fta 24 m\u011bs\u00edc\u016f neb\u011b\u017e\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1.4. Za vadu nepova\u017eujeme:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>b\u011b\u017en\u00e9 opot\u0159eben\u00ed zbo\u017e\u00ed zp\u016fsoben\u00e9 jeho u\u017e\u00edv\u00e1n\u00edm,<\/li>\n\n\n<li>po\u0161kozen\u00ed, kter\u00e9 vzniklo po p\u0159evzet\u00ed \u2013 nap\u0159\u00edklad p\u00e1dem, vlhkost\u00ed, p\u0159ep\u011bt\u00edm nebo neodbornou opravou,<\/li>\n\n\n<li>n\u00e1sledky u\u017e\u00edv\u00e1n\u00ed v rozporu s n\u00e1vodem, nap\u0159\u00edklad zapojen\u00ed k nevhodn\u00e9mu zdroji nap\u011bt\u00ed nebo k reproduktor\u016fm s nevhodnou impedanc\u00ed, pokud na to n\u00e1vod upozor\u0148uje,<\/li>\n\n\n<li>vadu, kv\u016fli kter\u00e9 jsme s v\u00e1mi sjednali ni\u017e\u0161\u00ed cenu.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Jak reklamovat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">2.1. Vadu n\u00e1m oznamte <strong>bez zbyte\u010dn\u00e9ho odkladu<\/strong> po jej\u00edm zji\u0161t\u011bn\u00ed, nejpozd\u011bji do konce 24m\u011bs\u00ed\u010dn\u00ed lh\u016fty. Napi\u0161te na <a href=\"mailto:info@deskaudio.eu\">info@deskaudio.eu<\/a> a uve\u010fte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010d\u00edslo objedn\u00e1vky nebo faktury,<\/li>\n\n\n<li>popis vady a kdy se projevila \u2013 pom\u016f\u017ee fotografie nebo kr\u00e1tk\u00e9 video,<\/li>\n\n\n<li>zda po\u017eadujete opravu, nebo v\u00fdm\u011bnu zbo\u017e\u00ed.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">2.2. \u010casto um\u00edme probl\u00e9m vy\u0159e\u0161it na d\u00e1lku, nap\u0159\u00edklad spr\u00e1vn\u00fdm nastaven\u00edm nebo zapojen\u00edm. Pokud to nepom\u016f\u017ee, po\u0161leme v\u00e1m pokyny k odesl\u00e1n\u00ed zbo\u017e\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.3. Zbo\u017e\u00ed si p\u0159evezmeme <strong>na sv\u00e9 n\u00e1klady<\/strong> \u2013 zajist\u00edme vyzvednut\u00ed z\u00e1silky nebo v\u00e1m uhrad\u00edme po\u0161tovn\u00e9. Zbo\u017e\u00ed zabalte pe\u010dliv\u011b, ide\u00e1ln\u011b s p\u0159\u00edslu\u0161enstv\u00edm. Adresa pro zasl\u00e1n\u00ed: <strong>eMall s.r.o., Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, Slovensko<\/strong>. Z\u00e1silky na dob\u00edrku nep\u0159eb\u00edr\u00e1me.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.4. Reklamaci v\u00e1m <strong>bez zbyte\u010dn\u00e9ho odkladu potvrd\u00edme e-mailem<\/strong>. Potvrzen\u00ed obsahuje datum uplatn\u011bn\u00ed reklamace, popis vady, po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed, na\u0161e kontaktn\u00ed \u00fadaje a lh\u016ftu k vy\u0159\u00edzen\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Lh\u016fta k vy\u0159\u00edzen\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">3.1. Reklamaci vy\u0159\u00edd\u00edme bez zbyte\u010dn\u00e9ho odkladu, <strong>nejpozd\u011bji do 30 dn\u016f<\/strong> od jej\u00edho uplatn\u011bn\u00ed, pokud se s v\u00e1mi nedohodneme na del\u0161\u00ed lh\u016ft\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.2. Pokud reklamaci v t\u00e9to lh\u016ft\u011b nevy\u0159\u00edd\u00edme, m\u016f\u017eete od smlouvy odstoupit nebo po\u017eadovat p\u0159im\u011b\u0159enou slevu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.3. O vy\u0159\u00edzen\u00ed reklamace v\u00e1m za\u0161leme p\u00edsemn\u00e9 potvrzen\u00ed e-mailem s datem a zp\u016fsobem vy\u0159\u00edzen\u00ed. Pokud reklamaci zam\u00edtneme, uvedeme d\u016fvody.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Va\u0161e pr\u00e1va<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">4.1. <strong>Oprava nebo v\u00fdm\u011bna.<\/strong> P\u0159i vad\u011b si m\u016f\u017eete vybrat, zda po\u017eadujete opravu, nebo v\u00fdm\u011bnu zbo\u017e\u00ed. Opravu nebo v\u00fdm\u011bnu provedeme bezplatn\u011b a v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b. Zvolen\u00fd zp\u016fsob m\u016f\u017eeme odm\u00edtnout, jen pokud je nemo\u017en\u00fd nebo by vy\u017eadoval nep\u0159im\u011b\u0159en\u00e9 n\u00e1klady \u2013 pak v\u00e1m nab\u00eddneme druh\u00fd zp\u016fsob nebo \u0159e\u0161en\u00ed podle bodu 4.2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.2. <strong>Sleva nebo odstoupen\u00ed od smlouvy.<\/strong> P\u0159im\u011b\u0159enou slevu z ceny nebo odstoupen\u00ed od smlouvy m\u016f\u017eete po\u017eadovat, pokud:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>jsme zbo\u017e\u00ed neopravili ani nevym\u011bnili, nebo jsme opravu \u010di v\u00fdm\u011bnu odm\u00edtli,<\/li>\n\n\n<li>se stejn\u00e1 vada projevila i po oprav\u011b nebo v\u00fdm\u011bn\u011b,<\/li>\n\n\n<li>je vada natolik z\u00e1va\u017en\u00e1, \u017ee zbo\u017e\u00ed nem\u016f\u017eete \u0159\u00e1dn\u011b u\u017e\u00edvat,<\/li>\n\n\n<li>jsme prohl\u00e1sili nebo je z\u0159ejm\u00e9, \u017ee vadu neodstran\u00edme v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b nebo bez zna\u010dn\u00fdch obt\u00ed\u017e\u00ed pro v\u00e1s.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">4.3. Od smlouvy nem\u016f\u017eete odstoupit, pokud je vada nev\u00fdznamn\u00e1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.4. Pokud od smlouvy odstoup\u00edte, zbo\u017e\u00ed n\u00e1m vr\u00e1t\u00edte na na\u0161e n\u00e1klady a kupn\u00ed cenu v\u00e1m vr\u00e1t\u00edme <strong>do 14 dn\u016f<\/strong> stejn\u00fdm zp\u016fsobem, jak\u00fdm jste platili, pokud se nedohodneme jinak. Za b\u011b\u017en\u00e9 u\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed p\u0159ed zji\u0161t\u011bn\u00edm vady od v\u00e1s nepo\u017eadujeme n\u00e1hradu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.5. Dokud nespln\u00edme povinnosti z reklamace, m\u016f\u017eete odm\u00edtnout zaplatit zbytek kupn\u00ed ceny, pokud jste ji je\u0161t\u011b nezaplatili celou.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Zp\u016fsoby vy\u0159\u00edzen\u00ed reklamace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamaci vy\u0159\u00edd\u00edme jedn\u00edm z t\u011bchto zp\u016fsob\u016f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>p\u0159ed\u00e1n\u00edm opraven\u00e9ho zbo\u017e\u00ed,<\/li>\n\n\n<li>v\u00fdm\u011bnou zbo\u017e\u00ed,<\/li>\n\n\n<li>poskytnut\u00edm p\u0159im\u011b\u0159en\u00e9 slevy z ceny,<\/li>\n\n\n<li>vr\u00e1cen\u00edm kupn\u00ed ceny po odstoupen\u00ed od smlouvy,<\/li>\n\n\n<li>od\u016fvodn\u011bn\u00fdm zam\u00edtnut\u00edm reklamace.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Pokud nesouhlas\u00edte se zam\u00edtnut\u00edm<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">6.1. Pokud reklamaci zam\u00edtneme a vy n\u00e1sledn\u011b prok\u00e1\u017eete na\u0161i odpov\u011bdnost za vadu znaleck\u00fdm posudkem nebo odborn\u00fdm stanoviskem akreditovan\u00e9, autorizovan\u00e9 \u010di notifikovan\u00e9 osoby, m\u016f\u017eete vadu reklamovat znovu. Opakovanou reklamaci ji\u017e nem\u016f\u017eeme zam\u00edtnout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2. \u00da\u010deln\u011b vynalo\u017een\u00e9 n\u00e1klady na takov\u00fd posudek v\u00e1m uhrad\u00edme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Kupuj\u00edc\u00ed podnikatel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud nakupujete jako podnikatel, vady oznamte bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co jste je zjistili nebo p\u0159i dostate\u010dn\u00e9 p\u00e9\u010di mohli zjistit. Ustanoven\u00ed o spot\u0159ebitel\u00edch se na v\u00e1s nevztahuj\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f a dozor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">8.1. Pokud nejste spokojeni s vy\u0159\u00edzen\u00edm reklamace, napi\u0161te n\u00e1m na info@deskaudio.eu a po\u017e\u00e1dejte o n\u00e1pravu. Pokud \u017e\u00e1dost zam\u00edtneme nebo na ni neodpov\u00edme do 30 dn\u016f, m\u016f\u017eete podat n\u00e1vrh na mimosoudn\u00ed \u0159e\u0161en\u00ed sporu u <strong>Slovensk\u00e9 obchodn\u00ed inspekce<\/strong> (<a href=\"https:\/\/www.soi.sk\" target=\"_blank\" rel=\"noopener\">www.soi.sk<\/a>), kter\u00e1 je p\u0159\u00edslu\u0161n\u00e1 podle s\u00eddla prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.2. S p\u0159eshrani\u010dn\u00edm sporem v\u00e1m bezplatn\u011b pom\u016f\u017ee <a href=\"https:\/\/evropskyspotrebitel.gov.cz\" target=\"_blank\" rel=\"noopener\">Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum \u010cesk\u00e1 republika<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.3. Dozor nad dodr\u017eov\u00e1n\u00edm povinnost\u00ed prod\u00e1vaj\u00edc\u00edho vykon\u00e1v\u00e1 Slovensk\u00e1 obchodn\u00ed inspekce, Inspektor\u00e1t SOI pro Trnavsk\u00fd kraj, Pek\u00e1rska 23, 917 01 Trnava, Slovensko.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d je \u00fa\u010dinn\u00fd od 15. 10. 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento reklama\u010dn\u00ed \u0159\u00e1d vysv\u011btluje, za jak\u00e9 vady zbo\u017e\u00ed odpov\u00edd\u00e1me, jak je reklamovat a jak reklamaci vy\u0159\u00edd\u00edme. Je sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek. Pokud chcete zbo\u017e\u00ed bez vady vr\u00e1tit bez ud\u00e1n\u00ed d\u016fvodu, pod\u00edvejte se na str\u00e1nku Vr\u00e1cen\u00ed zbo\u017e\u00ed. Prod\u00e1vaj\u00edc\u00ed: eMall s.r.o., Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, Slovensko, I\u010cO 55 324 967, e-mail info@deskaudio.eu, telefon +421 951 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-2400","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/comments?post=2400"}],"version-history":[{"count":5,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400\/revisions"}],"predecessor-version":[{"id":4341,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400\/revisions\/4341"}],"wp:attachment":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/media?parent=2400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}