{"id":2400,"date":"2026-06-29T21:20:10","date_gmt":"2026-06-29T19:20:10","guid":{"rendered":"https:\/\/deskaudio.eu\/?page_id=2400"},"modified":"2026-07-18T12:18:15","modified_gmt":"2026-07-18T10:18:15","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/deskaudio.eu\/cs\/reklamace\/","title":{"rendered":"Z\u00c1SADY VR\u00c1CEN\u00cd PEN\u011aZ A REKLAMAC\u00cd"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>(Podm\u00ednky odstoupen\u00ed od smlouvy a reklama\u010dn\u00ed \u0159\u00e1d)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento dokument upravuje podm\u00ednky a postup p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed (odstoupen\u00ed od smlouvy) a p\u0159i uplat\u0148ov\u00e1n\u00ed reklamac\u00ed (odpov\u011bdnost za vady) na e-shopu deskaudio.eu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provozovatelem e-shopu a prod\u00e1vaj\u00edc\u00edm je:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obchodn\u00ed firma:<\/strong> eMall s.r.o.<\/li>\n\n\n\n<li><strong>S\u00eddlo \/ Adresa:<\/strong> Mu\u0161k\u00e1tov\u00e1 599\/10, 925 27 Ve\u013ek\u00fd Grob, Slovensk\u00e1 republika<\/li>\n\n\n\n<li><strong>I\u010cO:<\/strong> 55 324 967<\/li>\n\n\n\n<li><strong>Z\u00e1pis:<\/strong> Zapsan\u00e1 v Obchodn\u00edm rejst\u0159\u00edku veden\u00e9m Okresn\u00edm soudem \u017dilina, odd\u00edl: Sro, vlo\u017eka \u010d. 81642\/L<\/li>\n\n\n\n<li><strong>E-mail:<\/strong> info@deskaudio.eu<\/li>\n\n\n\n<li><strong>Telefonn\u00ed \u010d\u00edslo:<\/strong> +421 951 013 008<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1. Vr\u00e1cen\u00ed zbo\u017e\u00ed \u2013 Odstoupen\u00ed od smlouvy bez ud\u00e1n\u00ed d\u016fvodu (do 14 dn\u016f)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jako spot\u0159ebitel m\u00e1te podle platn\u00e9 \u010desk\u00e9 legislativy (ustanoven\u00ed \u00a7 1829 a n\u00e1sl. z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk) pr\u00e1vo odstoupit od kupn\u00ed smlouvy do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed, a to bez ud\u00e1n\u00ed d\u016fvodu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.1 Postup p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ozn\u00e1men\u00ed o odstoupen\u00ed:<\/strong> Informujte n\u00e1s o sv\u00e9m rozhodnut\u00ed vr\u00e1tit zbo\u017e\u00ed ve lh\u016ft\u011b 14 dn\u016f. M\u016f\u017eete tak u\u010dinit zasl\u00e1n\u00edm e-mailu na info@deskaudio.eu nebo p\u00edsemn\u011b na adresu na\u0161\u00ed spole\u010dnosti. Doporu\u010dujeme p\u0159ilo\u017eit vypln\u011bn\u00fd <em>Formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy<\/em> (pokud je na webu k dispozici) nebo jasn\u011b uv\u00e9st Va\u0161e jm\u00e9no, \u010d\u00edslo objedn\u00e1vky, k\u00f3d zbo\u017e\u00ed a \u010d\u00edslo \u00fa\u010dtu (IBAN) pro vr\u00e1cen\u00ed platby.<\/li>\n\n\n\n<li><strong>Zasl\u00e1n\u00ed zbo\u017e\u00ed zp\u011bt:<\/strong> Nejpozd\u011bji do 14 dn\u016f od dne, kdy jste n\u00e1m ozn\u00e1mili odstoupen\u00ed od smlouvy, jste povinni zaslat zbo\u017e\u00ed zp\u011bt na na\u0161i adresu (p\u0159ed odesl\u00e1n\u00edm bal\u00edku n\u00e1s pros\u00edm kontaktujte e-mailem pro up\u0159esn\u011bn\u00ed nejvhodn\u011bj\u0161\u00ed adresy pro doru\u010den\u00ed). Zbo\u017e\u00ed nepos\u00edlejte na dob\u00edrku \u2013 takto zaslan\u00e9 z\u00e1silky nep\u0159eb\u00edr\u00e1me.<\/li>\n\n\n\n<li><strong>N\u00e1klady na vr\u00e1cen\u00ed:<\/strong> P\u0159i odstoupen\u00ed od smlouvy bez ud\u00e1n\u00ed d\u016fvodu nesete n\u00e1klady spojen\u00e9 s vr\u00e1cen\u00edm zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00edmu Vy (po\u0161tovn\u00e9, kur\u00fdr), a to i v p\u0159\u00edpad\u011b, \u017ee zbo\u017e\u00ed nem\u016f\u017ee b\u00fdt vr\u00e1ceno pro svou povahu obvyklou po\u0161tovn\u00ed cestou.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.2 Stav vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zbo\u017e\u00ed by m\u011blo b\u00fdt vr\u00e1ceno kompletn\u00ed, nepo\u0161kozen\u00e9, v\u010detn\u011b ve\u0161ker\u00e9ho p\u0159\u00edslu\u0161enstv\u00ed (kabely, adapt\u00e9ry, manu\u00e1ly) a pokud mo\u017eno v origin\u00e1ln\u00edm obalu. Jako spot\u0159ebitel odpov\u00edd\u00e1te za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed, kter\u00e9 vzniklo v d\u016fsledku nakl\u00e1d\u00e1n\u00ed s t\u00edmto zbo\u017e\u00edm jinak, ne\u017e je nutn\u00e9 k obezn\u00e1men\u00ed se s povahou, vlastnostmi a funk\u010dnost\u00ed zbo\u017e\u00ed (nap\u0159. pokud audio technika nese viditeln\u00e9 zn\u00e1mky opot\u0159eben\u00ed, \u0161kr\u00e1banc\u016f nebo chyb\u00ed p\u0159\u00edslu\u0161enstv\u00ed). Pokud k takov\u00e9mu sn\u00ed\u017een\u00ed hodnoty dojde, m\u00e1me pr\u00e1vo ode\u010d\u00edst odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku z vr\u00e1cen\u00e9 kupn\u00ed ceny.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.3 Vr\u00e1cen\u00ed pen\u011bz<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Po doru\u010den\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed a jeho kontrole V\u00e1m nejpozd\u011bji do 14 dn\u016f vr\u00e1t\u00edme v\u0161echny pen\u011b\u017en\u00ed prost\u0159edky, kter\u00e9 jsme od V\u00e1s na z\u00e1klad\u011b smlouvy p\u0159ijali (kupn\u00ed cenu v\u010detn\u011b n\u00e1klad\u016f na dod\u00e1n\u00ed zbo\u017e\u00ed k V\u00e1m ve v\u00fd\u0161i nejlevn\u011bj\u0161\u00edho nab\u00edzen\u00e9ho zp\u016fsobu dopravy). Finan\u010dn\u00ed prost\u0159edky V\u00e1m vr\u00e1t\u00edme stejn\u00fdm zp\u016fsobem, jak\u00fdm jste za objedn\u00e1vku zaplatili, p\u0159\u00edpadn\u011b p\u0159evodem na V\u00e1mi uveden\u00fd bankovn\u00ed \u00fa\u010det (IBAN), pokud s t\u00edm v\u00fdslovn\u011b souhlas\u00edte a nevzniknou V\u00e1m t\u00edm \u017e\u00e1dn\u00e9 dal\u0161\u00ed n\u00e1klady. Nejsme v\u0161ak povinni vr\u00e1tit V\u00e1m pen\u00edze d\u0159\u00edve, ne\u017e n\u00e1m zbo\u017e\u00ed p\u0159ed\u00e1te nebo prok\u00e1\u017eete, \u017ee jste zbo\u017e\u00ed odeslali.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Reklama\u010dn\u00ed \u0159\u00e1d (Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed (spot\u0159ebitel) je opr\u00e1vn\u011bn uplatnit pr\u00e1vo z vady, kter\u00e1 se vyskytne u nov\u00e9ho zbo\u017e\u00ed zakoupen\u00e9ho na deskaudio.eu v dob\u011b <strong>24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed<\/strong>. Pokud nakupujete jako podnikatel (na I\u010cO), odpov\u011bdnost za vady a z\u00e1ru\u010dn\u00ed doba se \u0159\u00edd\u00ed p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi \u010desk\u00e9ho Obchodn\u00edho z\u00e1kon\u00edku \/ Ob\u010dansk\u00e9ho z\u00e1kon\u00edku pro vztahy mezi podnikateli (B2B), kde se z\u00e1konn\u00e1 24m\u011bs\u00ed\u010dn\u00ed lh\u016fta pro vytknut\u00ed vad neuplat\u0148uje, pokud nen\u00ed smluvn\u011b ujedn\u00e1no jinak.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Na co se odpov\u011bdnost za vady nevztahuje?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed (reklamaci) nelze uplatnit na vady vznikl\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mechanick\u00fdm po\u0161kozen\u00edm zbo\u017e\u00ed ze strany kupuj\u00edc\u00edho,<\/li>\n\n\n\n<li>Nespr\u00e1vn\u00fdm pou\u017e\u00edv\u00e1n\u00edm, skladov\u00e1n\u00edm nebo zapojen\u00edm v rozporu s n\u00e1vodem k obsluze,<\/li>\n\n\n\n<li>Pou\u017e\u00edv\u00e1n\u00edm zbo\u017e\u00ed v podm\u00ednk\u00e1ch, kter\u00e9 neodpov\u00eddaj\u00ed svou vlhkost\u00ed, teplotou \u010di chemick\u00fdmi vlivy p\u0159irozen\u00e9mu prost\u0159ed\u00ed pro audio techniku,<\/li>\n\n\n\n<li>B\u011b\u017en\u00fdm opot\u0159eben\u00edm v\u011bci zp\u016fsoben\u00fdm jej\u00edm obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm,<\/li>\n\n\n\n<li>Neodborn\u00fdm z\u00e1sahem do za\u0159\u00edzen\u00ed \u010di sv\u00e9volnou opravou.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Postup p\u0159i uplatn\u011bn\u00ed reklamace:<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Nahl\u00e1\u0161en\u00ed reklamace:<\/strong> P\u0159ed odesl\u00e1n\u00edm zbo\u017e\u00ed n\u00e1s p\u0159edem kontaktujte e-mailem na <strong>info@deskaudio.eu<\/strong> a popi\u0161te n\u00e1m z\u00e1vadu. \u010casto dok\u00e1\u017eeme technick\u00e9 nejasnosti nebo nastaven\u00ed za\u0159\u00edzen\u00ed vy\u0159e\u0161it na d\u00e1lku.<\/li>\n\n\n\n<li><strong>Odesl\u00e1n\u00ed zbo\u017e\u00ed:<\/strong> Pokud je nutn\u00e9 zbo\u017e\u00ed reklamovat, bezpe\u010dn\u011b jej zabalte, aby nedo\u0161lo k jeho po\u0161kozen\u00ed b\u011bhem p\u0159epravy. Do bal\u00edku p\u0159ilo\u017ete kopii faktury (dokladu o koupi) a pr\u016fvodn\u00ed dopis s podrobn\u00fdm popisem vady a Va\u0161imi kontaktn\u00edmi \u00fadaji. Z\u00e1silku za\u0161lete na adresu, kterou V\u00e1m potvrd\u00edme v e-mailu (nepos\u00edlejte na dob\u00edrku).<\/li>\n\n\n\n<li><strong>Vy\u0159\u00edzen\u00ed reklamace:<\/strong> Reklamace v\u010detn\u011b odstran\u011bn\u00ed vady mus\u00ed b\u00fdt vy\u0159\u00edzena a spot\u0159ebitel o tom mus\u00ed b\u00fdt informov\u00e1n nejpozd\u011bji do <strong>30 dn\u016f<\/strong> od dne uplatn\u011bn\u00ed reklamace, pokud se prod\u00e1vaj\u00edc\u00ed se spot\u0159ebitelem nedohodne na del\u0161\u00ed lh\u016ft\u011b. Po marn\u00e9m uplynut\u00ed t\u00e9to lh\u016fty m\u016f\u017ee spot\u0159ebitel od smlouvy odstoupit nebo po\u017eadovat p\u0159im\u011b\u0159enou slevu.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Sp\u00f4soby vy\u0159\u00edzen\u00ed reklamace (Pr\u00e1va spot\u0159ebitele)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00e1-li zbo\u017e\u00ed vadu, m\u016f\u017ee spot\u0159ebitel po\u017eadovat jej\u00ed odstran\u011bn\u00ed. Podle sv\u00e9 volby m\u016f\u017ee po\u017eadovat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Opravu v\u011bci<\/strong>, nebo<\/li>\n\n\n\n<li><strong>Dod\u00e1n\u00ed nov\u00e9 v\u011bci bez vady<\/strong> (pokud to nen\u00ed vzhledem k povaze vady nep\u0159im\u011b\u0159en\u00e9).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee odm\u00edtnout vadu odstranit, je-li to nemo\u017en\u00e9 nebo nep\u0159im\u011b\u0159en\u011b n\u00e1kladn\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spot\u0159ebitel m\u016f\u017ee po\u017eadovat <strong>p\u0159im\u011b\u0159enou slevu<\/strong> nebo <strong>odstoupit od smlouvy<\/strong>, pokud:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prod\u00e1vaj\u00edc\u00ed vadu odm\u00edtl odstranit nebo ji neodstranil v\u010das,<\/li>\n\n\n\n<li>Vada se projev\u00ed opakovan\u011b (zpravidla po t\u0159et\u00ed oprav\u011b stejn\u00e9 vady),<\/li>\n\n\n\n<li>Vada je podstatn\u00fdm poru\u0161en\u00edm smlouvy,<\/li>\n\n\n\n<li>Je z prohl\u00e1\u0161en\u00ed prod\u00e1vaj\u00edc\u00edho nebo z okolnost\u00ed zjevn\u00e9, \u017ee vada nebude odstran\u011bna v p\u0159im\u011b\u0159en\u00e9 dob\u011b nebo bez zna\u010dn\u00fdch obt\u00ed\u017e\u00ed pro kupuj\u00edc\u00edho.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud nejste spokojeni se zp\u016fsobem, jak\u00fdm jsme vy\u0159\u00eddili Va\u0161i reklamaci, nebo se domn\u00edv\u00e1te, \u017ee jsme poru\u0161ili Va\u0161e pr\u00e1va, m\u00e1te pr\u00e1vo obr\u00e1tit se na n\u00e1s s \u017e\u00e1dost\u00ed o n\u00e1pravu prost\u0159ednictv\u00edm e-mailu na <strong>info@deskaudio.eu<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud Va\u0161i \u017e\u00e1dost zam\u00edtneme nebo na ni neodpov\u00edme do 30 dn\u016f, m\u00e1te jako spot\u0159ebitel pr\u00e1vo na mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu vznikl\u00e9ho z kupn\u00ed smlouvy. V \u010cesk\u00e9 republice je v\u011bcn\u011b p\u0159\u00edslu\u0161n\u00fdm subjektem:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI)<\/strong> \u00dast\u0159edn\u00ed inspektor\u00e1t \u2013 odd\u011blen\u00ed ADR Gorazdova 1969\/24 120 00 Praha 2 E-mail: adr@coi.cz Webov\u00e9 str\u00e1nky \/ online formul\u00e1\u0159: <a href=\"https:\/\/adr.coi.cz\" target=\"_blank\" rel=\"noreferrer noopener\">adr.coi.cz<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Spot\u0159ebitel m\u016f\u017ee pro pod\u00e1n\u00ed n\u00e1vrhu na mimosoudn\u00ed \u0159e\u0161en\u00ed sv\u00e9ho sporu vyu\u017e\u00edt tak\u00e9 platformu pro \u0159e\u0161en\u00ed spor\u016f online (ODR) z\u0159\u00edzenou Evropskou komis\u00ed, kter\u00e1 je dostupn\u00e1 na internetov\u00e9 adrese: <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tyto z\u00e1sady nab\u00fdvaj\u00ed \u00fa\u010dinnosti dnem jejich zve\u0159ejn\u011bn\u00ed na e-shopu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Podm\u00ednky odstoupen\u00ed od smlouvy a reklama\u010dn\u00ed \u0159\u00e1d) Tento dokument upravuje podm\u00ednky a postup p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed (odstoupen\u00ed od smlouvy) a p\u0159i uplat\u0148ov\u00e1n\u00ed reklamac\u00ed (odpov\u011bdnost za vady) na e-shopu deskaudio.eu. Provozovatelem e-shopu a prod\u00e1vaj\u00edc\u00edm je: 1. Vr\u00e1cen\u00ed zbo\u017e\u00ed \u2013 Odstoupen\u00ed od smlouvy bez ud\u00e1n\u00ed d\u016fvodu (do 14 dn\u016f) Jako spot\u0159ebitel m\u00e1te podle platn\u00e9 \u010desk\u00e9 legislativy (ustanoven\u00ed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-2400","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/comments?post=2400"}],"version-history":[{"count":2,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400\/revisions"}],"predecessor-version":[{"id":2406,"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/pages\/2400\/revisions\/2406"}],"wp:attachment":[{"href":"https:\/\/deskaudio.eu\/cs\/wp-json\/wp\/v2\/media?parent=2400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}